Frequently Asked Questions

Everything you need to know about your order and our premium apparel.

How long will it take for my order to ship?

Standard domestic orders are processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that limited edition drops may have specific return restrictions.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How should I care for my Mephisto Genetics garments?

To preserve the quality of the fabric and prints, we recommend machine washing cold, inside out, and hanging to dry. Avoid using bleach or direct heat on any graphics.